This privacy notice discloses the privacy practices for this company / website. This notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- Which security procedures are in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to or collect information from those things that you voluntarily give us through email or other direct contact with you. We will not sell or rent this information to anyone.
We will use your information to respond to any inquiries or comments from you. We will not share your information with any third party outside of our organization, other than what is necessary to fulfill your request, such as to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. Simply contact us using the email address or phone number given on our website to do any of the following:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your Web browser, or looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or email.
DoubleClick: We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.
Terms Of Use
Last Modified: November 5, 2024
- Acceptance of Terms
These Terms and Conditions (“Terms”) are an agreement between you (“you”, “your”, or “Member”) and RV TechNet, MobileRVService.com, or MRVS, Inc ( “us”, “our” or “we”) and sets forth the legally binding terms for your use of our websites which include a link to these Terms (the “Sites”), as well as in connection with any of our sales or marketing activities or other services available on our Sites or offline (“Services”).
These Terms apply to your use of the Sites and Services (however accessed and/or used, whether via personal computers, mobile devices or otherwise) or any other means or applications in which you connect with us and your use of our Sites or Services.
By purchasing a RV TechNet or MobileRVService.com Membership Subscription (“Membership”) you (“you”, “your”, or “Member”) agree to be bound by these Terms and Conditions (“Terms”). Please read these Terms carefully. If you do not agree to these Terms, do not proceed with the purchase of the Membership.
This agreement ensures that you understand and consent to the rules and guidelines governing your interaction with our platform. It’s essential to review these Terms carefully before proceeding, as they outline your rights, responsibilities, and the limitations of our Services.
To ensure that you are legally authorized to use our Services, we require that you are at least 18 years old or have reached the age of majority in your jurisdiction. By registering, you affirm that you meet this age requirement and possess the legal capacity to enter into this agreement.
To facilitate efficient communication and provide timely updates, we may contact you electronically. This includes sending emails, posting notices on our website, or utilizing other digital channels. By using our Services, you consent to receiving these electronic communications, which may include important information regarding your account, service updates, or promotional offers.
- Description of Service (Service Provider Subscriptions and RV TechNet)
Your Service provider subscription includes many options and benefits, which are outlined on the Site. The specific benefits are subject to change, and these changes will be communicated through electronic means. By appearing on the interactive map, you agree that everything provided is public.
Your RV TechNet Membership provides exclusive access to skilled, Master Certified RV Technicians via remote sessions. This dedicated expert team is ready to assist you with a range of RV-related needs. From diagnosing complex technical issues to showing you how to use an RV system, our technicians will be your go-to resource. Expectations and Service Level are spelled out on our Site. Not to be abused, services are limited to (2) 30-minute calls/sessions per month if required.
It’s important to note that this premium service is exclusively available to active Members with a paid subscription to RV TechNet. To ensure optimal service delivery, each Membership is limited to one individual and one RV.
For the avoidance of doubt, please be aware that Membership is strictly personal and non-transferable. This means that the benefits and privileges associated with your Membership cannot be shared or assigned to another individual.
- Membership Fee and Payment
To sign up for a Membership, you’ll need to provide your payment information. By submitting your credit card details, you authorize us to charge the annual Membership fee and any applicable taxes. This recurring payment ensures uninterrupted access to our premium services.
Your Membership will automatically renew each year or month on the same date you initially signed up. This seamless renewal process eliminates the need for manual re-enrollment, providing continuous coverage. Your credit card will be charged the current fee for the upcoming month or year, ensuring that you always have the latest benefits and support. We reserve the right to adjust Membership fees at any time to reflect changes in operational costs or service enhancements. Any changes will be communicated to you in advance, and you’ll have the option to cancel your Membership if the new fees don’t align with your needs. Your Membership is valid for a specific duration, typically one month or year. Any renewals will extend your Membership term, providing ongoing access to our services. We’ll inform you of the exact amount and billing date during the signup process, ensuring transparency and clarity.
When you provide your payment information, you confirm that you are an authorized user of the payment method. This authorization allows us to charge the full amount of the transaction to your chosen payment method, simplifying the billing process. The specific terms of your payment will depend on your payment provider, including any fees or charges associated with your chosen method.
If we’re unable to process your payment due to insufficient funds or other reasons, you agree to pay all outstanding amounts upon request. We may re-submit declined payments or lesser amounts to your payment provider to facilitate successful payment processing. If necessary, we’ll pursue collection actions through appropriate channels, and you’ll be responsible for all associated costs, including legal fees and collection agency charges.
We reserve the right to correct any errors or mistakes in billing, even if payment has already been processed. This commitment to accuracy ensures that you are billed correctly for the services you receive. We may also update your information using third-party sources to maintain accurate and up-to-date records. If we can’t charge your payment method due to expired or invalid information, we may cancel your order and invoice you for any unpaid amounts. To avoid disruptions in service and potential charges, please notify us promptly if your payment method is lost or stolen. This timely notification allows us to take necessary steps to protect your account and prevent unauthorized transactions.
- Cancellation Policy
You can cancel your Membership at any time. To do so, please contact our customer service team through the information provided on our website or within your membership portal (if available). Your cancellation will take effect at the end of your current billing cycle.
Please note that we are not able to refund fees already charged to your card, i.e. there are no refunds. However, you’ll continue to have access to your Membership benefits until the end of your current billing period.
For Free Trials and Promotional Offers:
If you’ve enrolled in a free trial or promotional offer, the terms of that specific offer apply. Unless you cancel before the trial ends, you’ll be charged the regular fee for the service you selected. We may limit introductory offers to one per person or household.
- Changes to Terms and Membership Fees
We reserve the right to modify these Terms and the Membership fees at any time. We’ll notify you at least 30 days before any changes take effect. If you continue to use the Membership after these changes, you agree to the new terms.
- Member Responsibilities
You are responsible for ensuring that all contact information, including your email address and payment details, is current and accurate. We are not responsible for any lapse in services due to outdated or incorrect information provided by you.
Accessing Our Services:
You can explore certain parts of our website without creating an account. However, to unlock the full range of features and benefits, you’ll need to register and create an account. Even if you’re simply browsing, your use of our website is subject to these Terms and Conditions.
The act of using automated mean to “scrape” or “crawl” any associated domains or websites or otherwise extracting our data or system is unauthorized. Manually or otherwise copying proprietary contact data and methods is forbidden.
Creating Your Account:
To create an account, you’ll need to provide a valid email address and a strong password. Please ensure that the information you provide is accurate and up-to-date. It’s crucial to maintain the security of your account information to prevent unauthorized access. Any falsification of information may lead to the suspension or termination of your account.
Protecting Your Account:
Your account security is paramount. It’s your responsibility to safeguard your password and other personal information. Be cautious about sharing this information with others, as it could compromise your account. If you suspect any unauthorized activity on your account, promptly notify our customer support team.
Staying Connected:
When you provide us with your contact information, you authorize us to communicate with you via various channels, including email, phone calls, text messages, and other digital means. This may involve automated calls and texts to provide you with important updates, notifications, or promotional offers. By providing your contact information, you consent to these methods of communication.
- Your Use of the Sites and Services
Virtual Technical Assistance
The RV TechNet program offers virtual technical support and analysis for your RV. Our certified RV technicians provide expert advice on troubleshooting and repair issues. Please note that fees for these services are subject to change.
Key Points to Remember:
- Expert Opinion: The RV TechNet program provides professional opinions based on the information you provide. The ultimate decision regarding repairs or maintenance rests solely with you, the RV owner.
- Indemnification: You agree to hold RV TechNet harmless from any liability or damages arising from the advice provided. There are no exceptions to this, as the technicians are not completing the physical work.
Termination of Service
RV TechNet reserves the right to suspend or terminate your access to our services without notice if you violate these Terms.
Third-Party Links
Our website may contain links to third-party websites. We’re not responsible for the content or practices of these external sites.
Data Privacy
No unauthorized party may collect or use any user data without our explicit consent. See privacy policy.
Service Modifications
We may modify our services, including adding or removing features. We have the discretion to make these changes at any time, and we are not obligated to provide specific features indefinitely. If you’re dissatisfied with any modifications, you have the option to cancel your account.
Legal Recourse
If you violate these Terms, we may seek legal remedies, including injunctive relief, to protect our rights and interests.
- Limitation of Liability
We are not liable for any damages, direct or indirect, that may arise from your use of the Membership services. This includes, but is not limited to, lost profits, lost data, or any other incidental, special, consequential, or exemplary damages. There are no guarantees for any service or membership/subscription.
The limitations of liability outlined above are fundamental elements of our agreement. These limitations reflect the allocation of risk between you and us, and they are essential to our ability to provide the Membership services at a reasonable cost.
- Disclaimer of Warranties
We provide the Membership “as is” without any warranties, expressed or implied. This means we don’t guarantee that the Membership will be perfect or uninterrupted. You use the Membership at your own risk. We aren’t responsible for any issues or problems that may arise from using the Membership, including but not limited to technical difficulties, errors, or inaccuracies.
We may modify or discontinue the Membership at any time without notice. We aren’t obligated to provide support or maintenance for the Membership. If you’re dissatisfied with the Membership, your only option is to stop using it.
- Indemnity
You agree to indemnify and hold harmless RV TechNet, MobileRVService.com, MRVS Inc, its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the service from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms by you or any other person accessing the service using your account.
- Governing Law
Let’s Talk First:
If you have a problem, we want to hear about it! Please send us a written notice with a clear explanation of the issue and your desired solution. You can reach us by email at [email protected]. We’ll work with you in good faith for 60 days to try to resolve the issue.
Taking it Further:
If we can’t reach an agreement within 60 days, either of us can choose to settle the dispute through binding arbitration. This means a neutral third party will make a final decision.
Arbitration Details:
We’ll use the American Arbitration Association (AAA) following their Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes.
The arbitration will take place in the state where our headquarters is located.
The laws of that state will apply to the dispute.
Each party will bear the cost of their own lawyers, experts, and witnesses.
You have the right to choose whether the hearing happens in person or by phone for claims that aren’t frivolous.
Important Notes:
This arbitration agreement is binding and enforceable under the Federal Arbitration Act.
You and we agree to give up the right to a jury trial for any disputes arising from these Terms.
This agreement also prevents either party from bringing a class action lawsuit. Disputes must be brought on an individual basis.
Exceptions exist for seeking injunctive relief related to data security, intellectual property, or unauthorized access to the Services.
We reserve the right to seek injunctive or other equitable relief from any court for matters related to data security, IP, or unauthorized access to the Sites or Services.
- Changes to our Terms
We reserve the right to update these Terms at any time, for any reason. We’ll post the revised Terms on our website. By continuing to use our Services after these changes, you agree to the updated Terms.
We regularly review these Terms and may update them periodically. If we make significant changes, we may notify you through a notice on our website. However, we encourage you to check the Terms regularly for the latest information. If you disagree with any changes, you should stop using our Services.
- No Rights of Third Parties
You agree that, except as otherwise expressly provided in these Terms, there are not third-party beneficiaries to these Terms.
- Miscellaneous
This agreement between you and RV TechNet is the entire agreement regarding your use of our Services. It supersedes any previous agreements.
Certain provisions, such as intellectual property rights, disclaimers, limitations of liability, and dispute resolution, will survive even if this agreement is terminated.
If any part of this agreement is found to be invalid, the remaining parts will still be enforceable. You cannot transfer your Membership without our consent, but we can assign this agreement.
Headings are for reference only and don’t affect the meaning of the agreement. If we don’t enforce a specific provision, it doesn’t mean we waive our right to enforce it later. We have the right to choose which rules apply in case of any conflict.
- Contact Information
For any questions or concerns regarding your use of the Services, please utilize the Contact Us section. We’ll do our best to respond to your questions and concerns promptly. Please include your full name, address, phone number, and email address when contacting us, and clearly describe the nature of your inquiry.
This agreement represents the complete understanding between you and us regarding your Membership. It takes precedence over any previous discussions or agreements, whether they were verbal, written, or electronic. By using the Membership, you agree to be bound by these Terms.